1. Twilio & Medallia Concierge is a messaging system that allows guests to interact with the hotel staff regarding reservations, Spa bookings, Concierge requests and special events going on around the hotel during your stay.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 2 -3 messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

The privacy and security of your information is very important to us. Whether you are visiting our website, using our app, booking a room, or are a member of one of our loyalty programs, we want to keep you informed about how we use the information, and of your choices.

This Privacy and Cookie Center contains links about information collected and used by InterContinental Hotels Group of Companies. Your information may also be collected and used by IHG-branded hotels. In most cases, these hotels are independently owned, and this Privacy and Cookie Center only applies to information collected by hotels where specifically noted.

Our Privacy Statement provides more information about who we are and how we collect and manage your information. Privacy Statement

We use cookies to improve your digital experience, to remember log-in details, to optimize site functionality and to deliver content tailored to your interests.

Further information on the types of cookies used by our websites and mobile applications and our use of them can be found in our Privacy Statement and Cookie Preferences Tool. You can set your preferences and opt out of cookies using our Cookie Preference Tool below.